SECRETARIAL AND ADMINISTRATION SKILLS
We cover a range of Administrative and Secretarial Skills Topics for Secretaries, PA’s and administrators which are designed to increase productivity and improve organizational skills. We also have a bespoke arrangement where customers request for practical exercises paired with best-practice & industry knowledge which focus on equipping participants with tools of efficiency and effectiveness to succeed in their day-to-day work lives.
What participants will achieve;
• Develop their own personal professional and office management style
• Increase productivity and support the organization’s wider goals
• Refine their influencing and negotiation skills
• Increase job satisfaction and sell themselves and the organization, its strengths and potential
• Improve effectiveness as a member of the organization’s top core success team
Key Topics
- Understanding the roles of PA/Secretary; personal attributes and skills, work relationships, adapting to change.
- The office environment: layout, design, environmental factors, furniture and furnishings, equipment and machinery, their functions; health, safety, security, and environment concerns.
- Writing Business Letters for official communication.
- Communications including internal memos, emails, reports, and other business documents.
- Managing filing systems, data and organizational information.
- Proper use and control of office machines & Equipment.
- Conferences, managing events, logistics, travel.
- Effective communication: oral, visual, written, electronic.
- Principles of bookkeeping, the ledger, sales documents, petty cash, banking, invoices, and receipts, checking and passing bills for payment, issuing cheques, records.
- Wages and remuneration.
- Advertising for and recruiting office personnel: job analysis, job descriptions, interviewing, selection tests, induction, training, supervising, controlling, counseling.
- The functions and principles of management; technical and managerial aspects.
- Setting good examples, attitudes. Preparing for promotion.
- Computer applications – data, databases, hardware, software, data security.
- Managing Incoming mail: sorting, opening, distributing
- Dictation, checking typed and editing word-processed work.
- Outgoing communications, dispatching mail, available options like postage, posting options and machinery.
- Organizing the Reception, handling visitors, managing appointments, deliveries, arranging meetings, and representing the organization.
- Organizing and Conducting Successful Meetings: preparations, notices, agendas, taking minutes, preparing minutes.
- Making travel arrangements and managing the appointments diary.
Join the program and master techniques for effective goal setting, prioritizing, planning, decision making, relationship building and listening. Learn how to communicate confidently and assertively—and develop and use power and authority. You’ll return to work better able to support your organization’s/boss’s goals, adapt to various communication styles to successfully influence and work with your boss and others, establish trust, credibility, and authority to strengthen your relationship with your boss.
This course looks at the role of the modern administrator and secretary and provides insight on how to carry out duties related to office administration and management. You will be able to align your personal performance to your organization’s vision and objectives.
Who Should Join the Program?
The course is suitable for administrative professionals in all industries who lend secretarial support or manage an office environment or work as a personal assistant within the organization, including:
- Secretaries
- Office Managers
- Executive PAs
- Senior Office Administrators
- Management Secretaries
- Executive Secretaries
- Executive Assistants
- Senior Secretaries
- Department coordinators
- Personal Assistants
- Office Administrators
- Project Managers and Secretaries
- Protocol officers